Privacy Policy

Last Updated: 2025

This Privacy Policy explains how The Wandering Glass collects, uses, stores, and protects your personal information when you use our website, interact with us, or book our mobile bar services. We are committed to safeguarding your privacy and complying with all applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Contact Details

Data Controller: The Wandering Glass

Phone: 07723 076004

If you have any questions about this Privacy Policy, please contact us using the details above.

2. Information We Collect

We may collect the following types of personal information:

Information You Provide Directly

  • Name
  • Email address
  • Phone number
  • Event details (location, date, guest numbers, requirements)
  • Any information you provide via contact forms or email

Information Collected Automatically

When you visit our website, we may collect:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent
  • Cookies and tracking data (see Section 10)

Information from Third Parties

We may receive information from:

  • Social media platforms (if you interact with us there)

3. How We Use Your Information

We use your personal information to:

  • Process and manage bookings
  • Respond to enquiries and provide customer support
  • Operate and improve our website
  • Comply with legal and licensing obligations (e.g., alcohol licensing)
  • Send marketing communications where you have opted in
  • Ensure the safety and legality of the services we provide

We will only use your personal data when we have a lawful basis under UK GDPR, such as consent, contract performance, legitimate interest, or legal obligation.

4. Sharing Your Information

We do not sell your personal information. However, we may share it with:

  • Service providers (e.g. email platforms)
  • Event venues (where necessary for logistics)
  • Authorities (if required by law or licensing regulations)
  • Professional advisers (lawyers, accountants, insurers)

All third parties are required to protect your data and use it only for the purpose agreed.

5. Payment Information

We do not store full payment card details. All payments are handled securely by trusted third-party payment processors that comply with PCI DSS (Payment Card Industry Data Security Standard).

6. Data Retention

We keep your personal information only for as long as necessary for the purposes it was collected, including:

  • Legal and accounting requirements
  • Insurance obligations
  • Dispute resolution
  • Booking history

We will securely delete or anonymise your data when it is no longer needed.

7. Security

We take reasonable measures to protect your information, including:

  • Encryption where appropriate
  • Secure servers and firewalls
  • Regular security reviews
  • Access limitations for staff

However, no method of online transmission is completely secure, and we cannot guarantee absolute security.

8. Your Rights (UK GDPR)

You have the following rights:

  • Right to access – Request copies of your personal data
  • Right to rectification – Correct inaccurate data
  • Right to erasure – Request deletion where appropriate
  • Right to restrict processing
  • Right to data portability
  • Right to object to certain processing (e.g., marketing)
  • Right to withdraw consent at any time

To exercise these rights, contact us using the details in Section 1.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

9. Children’s Privacy

Our services involve the sale of alcohol. We do not knowingly collect data from anyone under 18 years old. If we discover we have collected such data, we will delete it promptly.

10. Cookies & Tracking Technologies

Our website uses cookies to:

  • Improve site functionality
  • Analyse website traffic
  • Personalise your experience

You can control or disable cookies through your browser settings.

Our website may contain links to third-party websites. We are not responsible for their content, privacy practices, or policies. You should review their privacy policies separately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with the revised “Last Updated” date. Continued use of our website constitutes acceptance of these changes.